Privacy Policy - Calder Review

Calder Review Pty Ltd (ABN 00 000 000 000) ("we", "us", "our") operates the website at freshherb.world ("Site"). We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

This Privacy Policy explains what personal information we collect, how we use it, to whom we may disclose it, and your rights in relation to it. Please read it carefully before using our Site or submitting personal information to us.

1. What Personal Information We Collect

We may collect the following categories of personal information:

Identity & contact data: full name, telephone number, email address, and delivery address when you place an order or submit an enquiry.
Order data: product selection, price, payment method (payment on delivery - no card data is collected or stored by us), and order confirmation details.
Communications data: messages you send us via the contact form or by email.
Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, and time stamps - collected automatically when you visit our Site via cookies and server logs.
Usage data: information about how you interact with our Site, including which pages you read and how long you spend on them.

We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

2. How We Collect Personal Information

Directly from you: when you submit an order form, contact form, or otherwise communicate with us.
Automatically: through cookies, web beacons, and server logs when you browse our Site. See our Cookie Policy for details.
From third parties: analytics providers (e.g. Google Analytics, subject to your cookie consent choices) and advertising platforms, where you have consented to such sharing.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To process and fulfil your product orders, including contacting you by telephone to confirm delivery details.
To respond to enquiries and support requests.
To operate, maintain and improve our Site.
To analyse how visitors use our Site (analytics), with your consent.
To send you marketing communications where you have opted in to receive them and in accordance with applicable law.
To comply with our legal obligations.
To detect, prevent and investigate fraud or security incidents.

We rely on the following legal bases for processing your personal information: performance of a contract (order fulfilment), our legitimate interests (site security, fraud prevention, analytics where consented), compliance with legal obligations, and your consent (marketing, non-essential cookies).

4. Disclosure of Personal Information

We may disclose your personal information to:

Delivery and logistics partners - to fulfil your order and arrange delivery.
IT service providers - including hosting providers and website platforms that process data on our behalf under data processing agreements.
Analytics providers - such as Google LLC (Google Analytics), subject to your cookie consent. Google Analytics data may be transferred to and stored in the United States. We use IP anonymisation where available.
Legal and regulatory authorities - where required by law, court order, or to protect our rights.

We do not sell your personal information to third parties. We do not share your personal information with third parties for their own direct marketing purposes without your explicit consent.

5. International Data Transfers

Some of our third-party service providers are located outside Australia (including in the United States and European Union). Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles, including by relying on contractual safeguards or applicable adequacy frameworks.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for a minimum of seven years to comply with Australian taxation and consumer law obligations. Contact and enquiry data is retained for up to two years. Analytics data is retained in accordance with the applicable platform's data retention settings (typically 14 months for Google Analytics).

7. Security

We implement reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These include HTTPS encryption, access controls, and data minimisation practices. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our Site uses cookies and similar tracking technologies. Please see our Cookie Policy for full details on the cookies we use, their purposes, and how to manage your preferences. Non-essential cookies (analytics, advertising) are only activated with your consent via our cookie banner.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.
Correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Complain about a breach of the APPs.
Opt out of direct marketing communications at any time.
Withdraw consent to non-essential cookies at any time via our cookie preference centre.

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond within 30 days. We may need to verify your identity before processing your request.

10. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

11. Contact Us

For privacy-related enquiries, access requests, corrections, or complaints, please contact:

Calder Review Pty Ltd
Level 4, 123 Collins Street, Melbourne VIC 3000, Australia
Email: info@freshherb.world
Phone: +61 3 9012 4567

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our Site after any changes constitutes acceptance of the updated policy.